Study cases
Study cases


| Country and procedure description | Buy/Conclude contract and trade terms
(Import to BDG from IND/Wheat) |
|---|---|
| Actors & participants | - Importer
- Exporter or representative |
| Input and criteria to enter or begin the business process | -Importer has a list of potential wheat exporters. |
| Activities and associated documentary requirements | 1. The importer contacts local agent of Indian exporter to query about the market price of wheat in India. 2. The Indian exporter may also directly communicate with the importer. In this process importer collects the contact details of the exporter. 3. The Importer asks the exporter to send samples. 4. Exporter collects various types of products and sends sample products to importers. 5. The importer chooses the right quality from the samples of wheat sent by the exporter. If none of the samples is acceptable, the importer refuses to import. 6. Exporter negotiates on quantity and price and accordingly send proforma invoice and draft sales contract to the importer. 7. The importer signs the sales contract and proforma invoice and sends back to the exporter. |
| Output criteria to exit the business process | -Exporter receives the signed proforma invoice. |
| Activity diagram | |
| Number of documents required | 2 |
| Average time required | 5.00 |
| Country and procedure description | Prepare/collect/endorse documents
(Import to BDG from IND/Wheat) |
|---|---|
| Actors & participants | -Importer (or representative)
-Office of the Chief Controller of Imports & Exports (CCI&E) |
| Input and criteria to enter or begin the business process | -The sales contract and proforma invoice is signed by both exporter and importer |
| Activities and associated documentary requirements | 1.The importer collects prescribed application form from the CCI&E. 2. Importer fills in the form and attaches the following documents- trade license, membership documents of Business Chamber, chalan copy, TIN certificate, bank solvency certificate. 3. The importer submits the application form together with the documents to the office of CCI&E. 4. CCI&E office verifies the documents. 5.If submitted documents meet the requirements, the CCI&E decides to issue the certificate or not. 6. If satisfied with the documents the CCI&E issues Import Registration Certificate to the importer Documents: Certified copy of Trade license, Membership Certificate of Business Chamber, TIN Certificate, Chalan Copy, Bank Solvency Certificate, Import Registration Certificate, Import Permit |
| Output criteria to exit the business process | -Import Registration Certificate (IRC) is received by importer. |
| Activity diagram | |
| Number of documents required | 8 |
| Average time required | 3.00 |
| Average cost | USD 66.67 |
| Country and procedure description | Open L/C
(Import to BGD from IND/Wheat) |
|---|---|
| Actors & participants | - Importer (or representative)
- Bangladesh Bank
- Commercial Bank |
| Input and criteria to enter or begin the business process | -The importer has signed proforma invoice and sales contract |
| Activities and associated documentary requirements | 1. Importer collects L/C opening form from the bank of the importer and prepares documents to open L/C. The documents include L/C opening form, Trade license, TIN certificate, VAT certificate, IRC. 2. The filled up L/C opening form together with the documents is submitted to the bank. 3. The bank decides about whether or not to open L/C. 4. If all the submitted documents are acceptable, the bank opens the L/C and gives a hard copy to th Documents: Proforma Invoice, Sales Contract, Certified copy of Trade license, TIN Certificate, Bank Solvency Certificate, Import Registration Certificate |
| Output criteria to exit the business process | - The importer receives the hard copy of L/C from the bank |
| Activity diagram | |
| Number of documents required | 6 |
| Average time required | 3.00 |
| Average cost | USD 19.23 |
| Country and procedure description | Obtain Berthing Permission
(Import to BDG from IND/Wheat) |
|---|---|
| Actors & participants | -Importer (or representative)
-Shipping Agent
-C&F agent
-Chittagong Port Authority |
| Input and criteria to enter or begin the business process | -The consignment is close to the outer anchorage |
| Activities and associated documentary requirements | 1. The shipping agent informs the importer about the arrival date of the vessel at the external anchorage. 2. The importer informs the C&F agent the arrival date of the vessel. 3. Importer’s C&F agent contacts the shipping agent about the arrival of the vessel. 4. The C&F agent declares the product to Customs on behalf of the importer. 5. The shipping agent applies for berthing permission of vessel to the Chittagong Port Authority. He submits berthing permission application and import general manifest for this purpose. 6. Chittagong Port Authority verifies all documents submitted by the shipping agent and by the C&F agent. 7. If submitted documents meet the requirements, the Chittagong Port Authority decides to issue berth permission. If not satisfied the application is denied. 8. If the berth permission is issued, then a no objection certificate (NOC) is sent to the shipping agent. 9. The shipping agent receives the NOC and hands that to the C&F agent. Documents: Berthing Application, IGM |
| Output criteria to exit the business process | -The C&F agent receives NOC from shipping agent |
| Activity diagram | |
| Number of documents required | 2 |
| Average time required | 2.00 |
| Country and procedure description | Quarantine inspection and certificate (Import to BGD from IND/Wheat) |
|---|---|
| Actors & participants | - Importer (or representative or C&F agent)
- Shipping agent
- Chittagong Port Authority
- DAE |
| Input and criteria to enter or begin the business process | Customs clearance already received |
| Activities and associated documentary requirements | 1. The shipping agent contacts importers C&F agent and hands over the NOC for berth permission, bill of lading and IGM. 2. After receiving the documents, the C&F agent applies to the Chittagong Port Authority for unloading the consignment. 3. The Chittagong Port Authority gives schedule for inspection of the consignment. 4. The C&F agent initiates the process for receiving the quarantine certificate. He arranges the several documents for this purpose: proforma invoice, packing list, bill of lading, radioactivity certificate, certificate of origin, IRC, LC, LCA. 5. The C&F agent deposits fees on behalf of the importer and gets receipt of the payment. The C&F agent submits the payment receipt together with all documents mentioned above to the DAE. 6. DAE verifies all documents. 7. If DAE is satisfied with the accuracy of the documents, only then they go for testing the sample from the consignment. 8. DAE inspects and tests the sample of the product. If satisfied DAE issues the quarantine certificate. |
| Output criteria to exit the business process | The quarantine certificate is issued by DAE and given to the importer’s C&F agent |
| Activity diagram | |
| Average time required | 2.00 |
| Average cost | US$ 26.64 (Tk.2000) |
| Country and procedure description | Transship to consignment (Import to BDG from IND/Wheat) |
|---|---|
| Actors & participants | - Importer (or representative or C&F agent)
- Shipping Agent
- Chittagong Port Authority
- Bangladesh Customs |
| Input and criteria to enter or begin the business process | Gate pass for unloading already received |
| Activities and associated documentary requirements | 1. The C&F agent submits quarantine certificate to the Chittagong Port Authority 2. The Chittagong Port Authority verifies the documents. 3. If satisfied with the submitted quarantine certificate the Chittagong Port Authority gives permission to the C&F agent. 4. The C&F agent hires literage vessel and labor for the transshipment. 5. The Chittagong Port Authority sends literage vessel to the mother vessel. 6. The literage vessel transships the product to the Port jetty. |
| Output criteria to exit the business process | The product reaches the Port jetty |
| Activity diagram | |
| Number of documents required | 1 |
| Average time required | 0.25 |
| Country and procedure description | Arrange for customs declaration (Import to BDG from IND/Wheat) |
|---|---|
| Actors & participants | - Importer (or representative)
- C&F Agent |
| Input and criteria to enter or begin the business process | The C&F agent receives NOC from shipping agent |
| Activities and associated documentary requirements | 1. The importer prepares documents for Customs declaration. These documents include commercial invoice, IRC, insurance copy, VAT registration certificate, packing list, L/C documents. 2. The C&F agent receives one set of all the above documents. 3. The C&F agent collects and fills up the bill of entry form from the Customs Authority. 4. The C&F agent deposits VAT and source tax in bank by chalan on behalf of the importer and receives a receipt of the chalan copy. 5. The C&F agent submits the bill of entry form, chalan and documents provided by the exporters for Customs declaration. |
| Output criteria to exit the business process | The bill of entry and chalan along with documents is submitted to the Customs Authority. |
| Activity diagram | |
| Number of documents required | 18 |
| Average time required | 0.50 |
| Average cost | US$ 0.08 (Tk.7 per MT) |
| Country and procedure description | Customs clearance (Import to BDG from IND/Wheat) |
|---|---|
| Actors & participants | - Importer (or representative or The C&F agent)
- Bangladesh Customs |
| Input and criteria to enter or begin the business process | Customs declaration already made |
| Activities and associated documentary requirements | 1. Importer’s C&F agent declares goods on behalf of the importer. 2. The Customs Authority verifies the submitted documents. 3. The Customs Authority is not satisfied with the documents, they reject the application for clearance. If the documents are satisfactory, then the Authority decides to assess the duty on the consignment. 4. The Customs Authority determines the duty on the consignment. 5. Importer’s C&F agent deposits duty on behalf of the importer and receives chalan receipt for the deposit. 6. After getting the chalan receipt of the duty deposit, the Customs Authority issues the ‘out pass’ and final permission and delivers these documents to the C&F agent. |
| Output criteria to exit the business process | The out pass and final permission is received by the importer |
| Activity diagram | |
| Number of documents required | 3 |
| Average time required | 2.00 |
| Average cost | US$ 13.20 (Tk.1030) |
| Country and procedure description | Port clearance (Import to BDG from IND/Wheat) |
|---|---|
| Actors & participants | - Importer (or representative or C&F agent)
- Shipping Agent
- Chittagong Port Authority
- Bangladesh Customs |
| Input and criteria to enter or begin the business process | Quarantine certificate already received |
| Activities and associated documentary requirements | 1. The C&F agent collects documents from shipping agent and the Customs Authority. The shipping agent gives him NOC of Port Authority and Bangladesh Customs gives him out pass and permission 2. The C&F agent applies for unloading the goods and submits documents to the Chittagong Port Authority in support of his application. These documents include the NOC, out pass and permission 3. Chittagong Port Authority verifies the documents 4. If the documents are accurate the Chittagong Port Authority decides to allow the process of unloading 5. The Chittagong Port Authority assesses Port charges and labor costs 6. The C&F agent deposits the charges on behalf of the importer 7. The Chittagong Port Authority grants permission for unloading and issues the gate pass to the C&F agent. |
| Output criteria to exit the business process | The gate pass for unloading the consignment is received |
| Activity diagram | |
| Number of documents required | 4 |
| Average time required | 2.00 |
| Average cost | US$ 57.69 (Tk.4500) |
| Country and procedure description | Arrange transport (Import to BDG from IND/Wheat) |
|---|---|
| Actors & participants | - Importer
- Transport company
- C&F agent |
| Input and criteria to enter or begin the business process | The product ready at the Port jetty |
| Activities and associated documentary requirements | 1. The importer contacts the local transporter. 2. The transporter sends the truck to the Port gate. 3. The C&F agent hands over the gate pass to the transporter. The transporter submits quarantine certificate to the Port Authority. 4. The transporter loads the consignment onto the truck. 5. The transporter transports the consignment to the importer’s premises. |
| Output criteria to exit the business process | The consignment reaches the importer’s premises. |
| Activity diagram | |
| Average time required | 1.25 |
| Average cost | US$38.46
(Tk.3000)
Per truck |
| Country and procedure description | Negotiate concession on price (Import to BDG from IND/Wheat) |
|---|---|
| Actors & participants | - Importer
- Exporter
- C&F agent |
| Input and criteria to enter or begin the business process | The importer gets information about anchoring of the cargo at the external jetty |
| Activities and associated documentary requirements | 1. The C&F agent contacts the SGS to inspect and ensure the quality of the product. 2. The importer receives information about the quality of the product. 3. The importer takes decision on whether or not to pay according to contract depending on the quality of product after arrival. 4. If satisfied with the quality, the importer makes arrangement for the payment according to the contract. 5. If not satisfied with the quality, the importer starts negotiation with the exporter regarding concession on price. 6. If the newly offered concessional price is not acceptable to the exporter then the process ends there and they may decide what to do with the consignment. If the concessional price is acceptable to the exporter then he informs the importer and importer arranges the payment. 7. If the importer is not satisfied with the quality, he may decide to make formal test of the quality of product before taking any decision. The importer sends samples of the product to BCSIR for laboratory test. 8. Importer gets information of the quality of the product after the laboratory test. 9. With the formal test results of the quality of the product, the importer may decide to negotiate further with the exporter for concession on the price of the product. 10. The exporter decides whether or not to cater to the concession request of the importer. If the offered concessional price is not acceptable to the exporter then the process ends there. If the concessional price is acceptable to the exporter then he informs the importer and importer arranges the payment. |
| Output criteria to exit the business process | A decision is reached about the final payments to be made |
| Activity diagram | |
| Average time required | 3.00 |
| Country and procedure description | Claim payment (Import to BDG from IND/Wheat) |
|---|---|
| Actors & participants | - Exporter (or representative)
- Exporter’s bank
- Importer Importer’s bank |
| Input and criteria to enter or begin the business process | Final decision on the payment amount is reached according to the quality of the product |
| Activities and associated documentary requirements | 1. The exporter’s bank initiates the process to receive the L/C sent by the importer’s bank. 2. The exporter collects the L/C 3. The exporter arranges the documents to be submitted according to the L/C. These documents include commercial invoice, packing list, certificate of origin, consignment note, and bill of exchange. 4. The exporter forwards the above documents to his bank to facilitate the process of payment. 5. The exporter’s bank verifies the documents 6. If not satisfied the exporter’s bank sends the documents back to the exporter for corrections. If satisfied with the documents, the exporter’s bank takes decision to send those to the importer’s bank. 7. The exporter sends the documents to the importer’s bank. 8. If importer’s bank verifies the documents sent by the exporter’s bank. 9. The importer’s bank decides whether or not to proceed with payment based on the accuracy of the documents. If satisfied then activity 10. If the importer’s bank is not satisfied with the documents sent by the exporter’s bank, he sends those to the importer. The importer verifies the documents. If the importer is convinced with the problems in the documents, then the importer declines to make the payments and informs his bank regarding his decision. 11. The bank of the importer refuses to make payment and informs the decision to the exporter’s bank. 12. The exporter’s bank notifies the exporter regarding the decline of payment request by the importer’s bank. 13. If the importer’s bank is satisfied with the documents submitted by the exporter’s bank then it notifies the importer to make the payment. The importer makes the payment to importer’s bank. 14. The importer’s bank transfers the payment to the exporter’s bank. 15. The exporter’s bank transfers the payment to the exporter. 16. The exporter receives the payment |
| Output criteria to exit the business process | A decision is reached about the final payments to be made |
| Activity diagram | |
| Number of documents required | 5 |
| Average time required | 3.00 |